<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: BPO Sector in Kenya</title>
	<atom:link href="http://www.kenyanentrepreneur.com/bpo-sector-in-kenya/feed" rel="self" type="application/rss+xml" />
	<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya</link>
	<description>Hugh MacLeod: &#34;In terms of becoming an entrepreneur, probably the most useful thing I learned in the last twenty years was how to enjoy my own company for long stretches of time&#34;.</description>
	<lastBuildDate>Fri, 12 Mar 2010 20:03:55 +0000</lastBuildDate>
	
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
		<item>
		<title>By: Anonymous</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-105044</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Sat, 24 Oct 2009 01:41:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-105044</guid>
		<description>I know a local entrepreneur with a net worth of over KSh 1bn despite having no government or corporate customers. He won&#039;t hire graduates for low-paying rank-and-file positions. Just because we have massive unemployment doesn&#039;t mean you go employing a graduate as a teller, call centre agent, secretary, watchman, waitress, or nursery school teacher. Doing so is asking for trouble. Just look at the most popular thread on this blog. You don&#039;t force a Std 8 kid to repeat Std 3!

Low-paying jobs should only be given to non-graduates from humble rural areas, or to top university students on holiday.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I know a local entrepreneur with a net worth of over KSh 1bn despite having no government or corporate customers. He won&#8217;t hire graduates for low-paying rank-and-file positions. Just because we have massive unemployment doesn&#8217;t mean you go employing a graduate as a teller, call centre agent, secretary, watchman, waitress, or nursery school teacher. Doing so is asking for trouble. Just look at the most popular thread on this blog. You don&#8217;t force a Std 8 kid to repeat Std 3!</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Low-paying jobs should only be given to non-graduates from humble rural areas, or to top university students on holiday.
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: poor african</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-105001</link>
		<dc:creator>poor african</dc:creator>
		<pubDate>Tue, 13 Oct 2009 13:34:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-105001</guid>
		<description>call centres mistreat their staff, and some team leaders are just not meant to lead but the positions. Talk of Horizon (the new call centre)they have very poor communication channels, the chut there thinks he owns the world and looks down on africans and tends to think that african s are illitrate. they fire people at will and they dont want admit they got a lousy account.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>call centres mistreat their staff, and some team leaders are just not meant to lead but the positions. Talk of Horizon (the new call centre)they have very poor communication channels, the chut there thinks he owns the world and looks down on africans and tends to think that african s are illitrate. they fire people at will and they dont want admit they got a lousy account.
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: kenyanentrepreneur</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104958</link>
		<dc:creator>kenyanentrepreneur</dc:creator>
		<pubDate>Tue, 29 Sep 2009 18:48:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104958</guid>
		<description>I just wanted to add a link to another piece I had written on call centers about 2 years ago. I guess people are still commenting on the post and I think some of the responses have been quite insightful:

Link below:
http://www.kenyanentrepreneur.com/call-center-kenya#comment-104486</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I just wanted to add a link to another piece I had written on call centers about 2 years ago. I guess people are still commenting on the post and I think some of the responses have been quite insightful:</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Link below:<br />
<a href="http://www.kenyanentrepreneur.com/call-center-kenya#comment-104486" rel="nofollow">http://www.kenyanentrepreneur......ent-104486</a>
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sijui</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104948</link>
		<dc:creator>Sijui</dc:creator>
		<pubDate>Sat, 26 Sep 2009 07:37:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104948</guid>
		<description>KE,
In response.........still money on the table in Ghana, very, very high competition in our line of work that keeps us nimble. Our strategy continues to be excellent quality hardware and customer service then dirt cheap service fees and hardware variety i.e. provide Cadillac device for a multinational mining company and El Cheapo device that can serve the needs of a taxi or mkokoteni driver. Our biggest challenge remains making our product affordable to the mass market and our inspiration is the telcos. 

Expansion: right now we are in Ghana and Burkina Faso. We have a toe in the water in Kenya and Angola, potentially Benin by the end of the year. Basically we intend to go continent wide through third party seller agreements. 

Will send an email.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>KE,<br />
In response&#8230;&#8230;&#8230;still money on the table in Ghana, very, very high competition in our line of work that keeps us nimble. Our strategy continues to be excellent quality hardware and customer service then dirt cheap service fees and hardware variety i.e. provide Cadillac device for a multinational mining company and El Cheapo device that can serve the needs of a taxi or mkokoteni driver. Our biggest challenge remains making our product affordable to the mass market and our inspiration is the telcos. </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Expansion: right now we are in Ghana and Burkina Faso. We have a toe in the water in Kenya and Angola, potentially Benin by the end of the year. Basically we intend to go continent wide through third party seller agreements. </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Will send an email.
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: kenyanentrepreneur</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104946</link>
		<dc:creator>kenyanentrepreneur</dc:creator>
		<pubDate>Fri, 25 Sep 2009 19:46:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104946</guid>
		<description>Sijui:
I will forgive you for quoting Donald Rumsfeld. The war in Iraq turned into a disaster so I&#039;m not sure he&#039;s the guy to be quoting, but let&#039;s move on.

So, tell me about the consumer market in Ghana and where you see your business expanding to within that African region.  

I suppose when I read your viewpoints you remind me of a guy like Alieu Conteh, the Gambian entrepreneur who built a mobile phone company in the Congo, right in the middle of that country&#039;s civil war.  

According to this article below, Conteh&#039;s company now has 3 million customers and is valued at $1.6 billion. So, it can be done, even against great odds:

Link to story on Conteh: http://www.ethanzuckerman.com/blog/2007/06/05/building-something-from-nothing-mobile-phones-in-drc/

**btw - send me an email @kenyanentrepreneur@gmail.com. I&#039;d like to talk to you about the company you are trying to set up down there.

Jellyfish:
I don&#039;t think I&#039;m being patronizing.  I do like to ask hard hitting questions and I have found that most of the people I&#039;ve interviewed don&#039;t mind those hard hitting questions. To really get to the meat of how they formed these companies, you have to ask these questions.  You can&#039;t just throw up a bunch of fluff questions because you&#039;ll end up with a boring story that has no substance.

And I have another piece coming up on a Kenyan entrepreneur who has become a power seller on ebay. So, I believe that I am really making an effort to find these Kenyan entrepreneurs and to tell their stories, but like I&#039;ve said before, I do my homework and I&#039;m not going to waste my time talking to people who are making money through political connections. I&#039;m not going to waste time talking to the founders of Equity bank or Transcentury or to someone like Biwott or Gideon Moi.

I&#039;m also not going to be like the other Kenyan business blogs, which just throw up a bunch of numbers about these multinational companies and call that business reporting. e.g. Barclays&#039; banks earnings are down 15% or Kengen&#039;s bond has raised 10billion shillings; blah, blah, blah.

I want to find out about the personal journey&#039;s of these entrepreneurs and in order to do that I have to extract these answers out of them.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Sijui:<br />
I will forgive you for quoting Donald Rumsfeld. The war in Iraq turned into a disaster so I&#8217;m not sure he&#8217;s the guy to be quoting, but let&#8217;s move on.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>So, tell me about the consumer market in Ghana and where you see your business expanding to within that African region.  </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I suppose when I read your viewpoints you remind me of a guy like Alieu Conteh, the Gambian entrepreneur who built a mobile phone company in the Congo, right in the middle of that country&#8217;s civil war.  </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>According to this article below, Conteh&#8217;s company now has 3 million customers and is valued at $1.6 billion. So, it can be done, even against great odds:</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Link to story on Conteh: <a href="http://www.ethanzuckerman.com/blog/2007/06/05/building-something-from-nothing-mobile-phones-in-drc/" rel="nofollow">http://www.ethanzuckerman.com/.....es-in-drc/</a></p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>**btw &#8211; send me an email @kenyanentrepreneur@gmail.com. I&#8217;d like to talk to you about the company you are trying to set up down there.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Jellyfish:<br />
I don&#8217;t think I&#8217;m being patronizing.  I do like to ask hard hitting questions and I have found that most of the people I&#8217;ve interviewed don&#8217;t mind those hard hitting questions. To really get to the meat of how they formed these companies, you have to ask these questions.  You can&#8217;t just throw up a bunch of fluff questions because you&#8217;ll end up with a boring story that has no substance.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>And I have another piece coming up on a Kenyan entrepreneur who has become a power seller on ebay. So, I believe that I am really making an effort to find these Kenyan entrepreneurs and to tell their stories, but like I&#8217;ve said before, I do my homework and I&#8217;m not going to waste my time talking to people who are making money through political connections. I&#8217;m not going to waste time talking to the founders of Equity bank or Transcentury or to someone like Biwott or Gideon Moi.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I&#8217;m also not going to be like the other Kenyan business blogs, which just throw up a bunch of numbers about these multinational companies and call that business reporting. e.g. Barclays&#8217; banks earnings are down 15% or Kengen&#8217;s bond has raised 10billion shillings; blah, blah, blah.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I want to find out about the personal journey&#8217;s of these entrepreneurs and in order to do that I have to extract these answers out of them.
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sijui</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104944</link>
		<dc:creator>Sijui</dc:creator>
		<pubDate>Thu, 24 Sep 2009 19:15:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104944</guid>
		<description>And I second and third MrS. Wafula&#039;s point about leaving money on the table because Kenyans are poor so let us first concentrate on richer external consumers first and then based on the windfall from that and commensurate increase in domestic purchasing power we can go back to that.

Again I look at this from an entrepreneurs perspective, a bird in the hand is worth two in the bush plus others have made a killing opting for the first rather than the second so why dither?

There is no doubt that the Asian examples have shown the transformative power of building domestic purchasing power on the back of servicing external demand however that window of opportunity is very finite as the current global economic meltdown has shown. And in Africa&#039;s case there has been an OVER-EMPHASIS on catering to external demand albeit with very little productivity and hence nothing to show for it and VERY LITTLE to ZERO emphasis on domestic demand. And since I am one of those who do not believe in waiting for a conducive political and economic environment to emerge, I follow Donald Rumsfeld&#039;s advice &#039;you go to war with the army you have not the one you want.&#039;</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>And I second and third MrS. Wafula&#8217;s point about leaving money on the table because Kenyans are poor so let us first concentrate on richer external consumers first and then based on the windfall from that and commensurate increase in domestic purchasing power we can go back to that.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Again I look at this from an entrepreneurs perspective, a bird in the hand is worth two in the bush plus others have made a killing opting for the first rather than the second so why dither?</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>There is no doubt that the Asian examples have shown the transformative power of building domestic purchasing power on the back of servicing external demand however that window of opportunity is very finite as the current global economic meltdown has shown. And in Africa&#8217;s case there has been an OVER-EMPHASIS on catering to external demand albeit with very little productivity and hence nothing to show for it and VERY LITTLE to ZERO emphasis on domestic demand. And since I am one of those who do not believe in waiting for a conducive political and economic environment to emerge, I follow Donald Rumsfeld&#8217;s advice &#8216;you go to war with the army you have not the one you want.&#8217;
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sijui</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104943</link>
		<dc:creator>Sijui</dc:creator>
		<pubDate>Thu, 24 Sep 2009 18:55:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104943</guid>
		<description>KE let me focus on the spending power aspect of your argument. The industries and sectors I mentioned are the VERY ONES that have demonstrated the depth of spending power by the average mwananchi who relatively speaking is &#039;poor.&#039;

Your basic premise is that Kenyans have low purchasing power, my point is that clearly industries and sectors like telecommunications have thrived based on a low per capita purchasing power but a broad and deep penetration that results in billions of dollars.
Hence my point focus on the low per capita purchasing power but broad depth in terms of market penetration since this has already proven to be a viable and sustainable economic model.

Your other point is important i.e. increasing productivity or in plain english ensuring people have jobs so that they can afford to buy things.

I look at this from an entrepreneurs standpoint and not from a broader macro-economic context which perhaps is warranted.

My point remains the same, there is plenty of money to be made based on the existing purchasing power of poor Kenyans. Those who are very successful in Africa have figured out how to exploit the paradox of the market i.e. selling goods and services to millions of poor people. From a broader macroeconomic context I still believe the silver bullet remains building a domestic economy based on domestic supply and demand.......cater to the existing demand which is under exploited and then work on the supply which I agree probably means getting the most amount of people employed through means such as orientation towards exports. I just don&#039;t believe the latter is a pre-condition as you do.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>KE let me focus on the spending power aspect of your argument. The industries and sectors I mentioned are the VERY ONES that have demonstrated the depth of spending power by the average mwananchi who relatively speaking is &#8216;poor.&#8217;</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Your basic premise is that Kenyans have low purchasing power, my point is that clearly industries and sectors like telecommunications have thrived based on a low per capita purchasing power but a broad and deep penetration that results in billions of dollars.<br />
Hence my point focus on the low per capita purchasing power but broad depth in terms of market penetration since this has already proven to be a viable and sustainable economic model.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Your other point is important i.e. increasing productivity or in plain english ensuring people have jobs so that they can afford to buy things.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>I look at this from an entrepreneurs standpoint and not from a broader macro-economic context which perhaps is warranted.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>My point remains the same, there is plenty of money to be made based on the existing purchasing power of poor Kenyans. Those who are very successful in Africa have figured out how to exploit the paradox of the market i.e. selling goods and services to millions of poor people. From a broader macroeconomic context I still believe the silver bullet remains building a domestic economy based on domestic supply and demand&#8230;&#8230;.cater to the existing demand which is under exploited and then work on the supply which I agree probably means getting the most amount of people employed through means such as orientation towards exports. I just don&#8217;t believe the latter is a pre-condition as you do.
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: Mwalimu</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104942</link>
		<dc:creator>Mwalimu</dc:creator>
		<pubDate>Thu, 24 Sep 2009 14:27:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104942</guid>
		<description>JELLYFISH
Come on...decode my last post...then we can talk.
Otherwise its  juakali...of (thikha leave prode ductions).</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>JELLYFISH<br />
Come on&#8230;decode my last post&#8230;then we can talk.<br />
Otherwise its  juakali&#8230;of (thikha leave prode ductions).
</p>
</div>
]]></content:encoded>
	</item>
	<item>
		<title>By: mrs.wafula</title>
		<link>http://www.kenyanentrepreneur.com/bpo-sector-in-kenya#comment-104941</link>
		<dc:creator>mrs.wafula</dc:creator>
		<pubDate>Thu, 24 Sep 2009 10:03:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.kenyanentrepreneur.com/?p=2358#comment-104941</guid>
		<description>Both KE and Sijui have a point.

KE, kenyans spending power is low, but its not all Kenyans who cannot spend and for most the situation is reversible. Its all a matter of lack of knowledge and finance e.g I have seen mama&#039;s who could not feed their children move to being able to not only feed but also educate and build comfortable housing, this is mainly facilitated by microfinance institutions that guides and teaches them on saving, spending and moving foward. it can be done.

Secondly, when you think &quot;there is no spending power so we cannot sell to the local market&quot; you are limiting the opportunity available. Most Countries that have made it including China and India started by manufacturing for their local consumption then discovered importation on local saturation. 

In Kenya, look at the mobile phone industry, when   it all started we could not afford phones, only parents had these phone, yet even without much improvement in personal income today even grandparents and school children have phones. If telco companies used your argument they would have opted out of this market. 

The best performing companies locally do well by selling locally here am looking at Equity, EABL, Safaricom etc, these are the Top companies and they get their money from the Kenyans of all social status. Also individuals like Muguku (of the 1 day old chicks) have become wealthy by selling to the same population.

Our most undoing is lack of knowledge especially for the rural folk, and overdepedency on foreign products which is all about attitude and beliefs in our social fabric. Thats besides the high energy costs, poor communication and transport infrastructure, corruption, poor governance, weak  legal system, poor governance and poor education.</description>
		<content:encoded><![CDATA[<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Both KE and Sijui have a point.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>KE, kenyans spending power is low, but its not all Kenyans who cannot spend and for most the situation is reversible. Its all a matter of lack of knowledge and finance e.g I have seen mama&#8217;s who could not feed their children move to being able to not only feed but also educate and build comfortable housing, this is mainly facilitated by microfinance institutions that guides and teaches them on saving, spending and moving foward. it can be done.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Secondly, when you think &#8220;there is no spending power so we cannot sell to the local market&#8221; you are limiting the opportunity available. Most Countries that have made it including China and India started by manufacturing for their local consumption then discovered importation on local saturation. </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>In Kenya, look at the mobile phone industry, when   it all started we could not afford phones, only parents had these phone, yet even without much improvement in personal income today even grandparents and school children have phones. If telco companies used your argument they would have opted out of this market. </p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>The best performing companies locally do well by selling locally here am looking at Equity, EABL, Safaricom etc, these are the Top companies and they get their money from the Kenyans of all social status. Also individuals like Muguku (of the 1 day old chicks) have become wealthy by selling to the same population.</p>
</div>
<div title='Click to quote this paragraph in your reply below' class='clickquote'>
<p>Our most undoing is lack of knowledge especially for the rural folk, and overdepedency on foreign products which is all about attitude and beliefs in our social fabric. Thats besides the high energy costs, poor communication and transport infrastructure, corruption, poor governance, weak  legal system, poor governance and poor education.
</p>
</div>
]]></content:encoded>
	</item>
</channel>
</rss>
