Setting up a call center in Kenya: How Much will it cost you?
I want to get back to this issue of call centers in Kenya because I believe it’s still a virgin industry and one that has potential for growth. (also, I just can’t spend time talking about Safaricom shares. I mean, how many ways can you talk about whether a stock price is going to go up or down? it’s all speculation and nobody really knows). Anyway, I had a post a while back on this BPO sector and I was going through this blogs comments when I found this reply posted by a one “Githinji”. He outlined how much it would cost to set up such a site and here are his remarks:
BPO – data only not voice
50 seats,
Furniture – 150,000 (vary depending on quality)
Office space – 100,000 (will vary depending on location- godown in Mombasa road vs business park at ngong!!!)
Computers with Head sets and UPS – about 1.5 M (Assuming reliable second hand P4 machines with 512 ram etc)
Routers, cabling etc – 100,000
Band width – (KDN fibre optic) 260,000
Miscellanious- 50,000
then now there are costs involved in test runs…training and paying wages etc….
Now do the math ….
Hope this helps…its based on experience (in Ksh.)…
incidentaly, credit facilities does wonders for your cash flow…eg 6 months credit on comps.
So, what do you think (will these costs change when that cable line comes in, in 2008/2009?).
